Ally is one of the top digital financial services providers in the US. Originally founded in 1919 as a auto financing company, Ally has evolved into an online bank, credit lending and wealth management provider. With a reputation for 24/7 customer service, Ally has become a top choice among consumers looking for high-yield savings and money market accounts.
Ally’s customer service is available via email, phone and live chat. The company’s website is easy to navigate and offers an array of resources that can help customers with their needs. In addition to offering a wide range of deposit and savings accounts, Ally also provides retirement options, loans and mortgages. Ally’s online banking system is secure and has received the highest industry ratings.
Customer service representatives at Ally are trained to help customers with any issue that may arise. However, they are not infallible, and mistakes do happen. A recent Ally ad campaign showcases some of the most outrageous customer service failures. The ads are meant to highlight how a lack of research or complacency can lead to poor customer experience and even worse, bad credit.
While the ads are certainly humorous, they also demonstrate how important it is for consumers to shop around for different banks and to read reviews before opening an account. Unfortunately, many people don’t do this, and they wind up with a low-quality bank that charges them with a lot of fees that could be avoided.
In an effort to improve their customer service, Ally has partnered with the software company ChatGPT. ChatGPT is a virtual assistant that is designed to streamline the process of inputting notes after helping a customer. This allows Ally representatives to spend more time assisting customers and improving their overall customer experience. Ally is currently testing this technology in their call center with a pilot program.
Another aspect of Ally’s customer service that differentiates it from other banks is its willingness to waive certain fees. For example, Ally doesn’t charge a fee for standard or expedited ACH transfers or domestic wires with savings and checking accounts. Additionally, it doesn’t have a minimum balance fee, and its checking accounts offer no ATM fees.
Ally is committed to “making banking smarter and simpler” and has a history of evolving to meet customers’ needs. Originally founded as an auto finance company, Ally has since grown into a leading digital financial services provider offering online banking, credit lending and mortgage operations. With its roots in automotive financing, Ally is well-versed in the unique needs of car buyers.
Ally’s phone support is available 24 hours a day and its online chat is accessible from both desktop computers and mobile devices. The company’s website features FAQs that can provide quick answers to common questions. Alternatively, customers can send an email to [email protected] for more in-depth inquiries. Ally’s social media presence includes Twitter, Facebook and YouTube. Customers can use these platforms to ask questions about their existing Ally Auto products or to inquire about new ones. Ally Customer Service